Refund policy

Returns

We do not accept returns unless the item was received damaged. If your item arrives damaged, you may return it, but you will be responsible for the return shipping costs. To initiate a return, please contact us within 30 days of receiving your order with photos of the damaged item.

To start a return, you can contact us at christian@ghostbongo.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at christian@ghostbongo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We will accept exchange requests within 30 days of shipping your order if the exchanged item is still in stock, but you will be responsible for the shipping costs. Send an email with your request, and we'll let you know if we can swing it!

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at christian@ghostbongo.com.